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Conflict Prevention: Workshops
Conflict Resolution Workshop
Workplace solutions that put you in control
Imagine a time when someone pushes your buttons, or you and your boss have a disagreement, or your co-worker gets on your very last nerve–now picture yourself dealing with the situation along with the pressure of getting your job done. In this popular workshop you will learn an easy, practical, step-by-step method of getting through those difficult times with grace and dignity.
At the end of the session you will be able to take personal responsibility and control of your work life by learning:
- how to get really mad without tanking your career
- how to respond productively to upsets
- the elements of a way to negotiate to get what you need at work or at home
- how to gather the courage to confront problems
- You’ll get practical experience in the active listening skills of reflecting, reframing and clarifying issues.
- Exercises will help you analyze conflict situations, explore the interests
of yourself and others, and develop options to meet those interests.
- A longer version of the workshop can include a mock mediation.
These workshops are specifically tailored to the requesting audience. Both the length and scope of the training are chosen by the line/staff division. Participants are asked to contribute dispute scenarios and issues in advance, and when mock mediations are performed, the role playing disputants are from the line/staff division.
Getting What You Need at Work
Interest-based negotiation for everyone
This workshop can be a follow-up to the outline of negotiation discussed in the Conflict Resolution Workshop, or it can stand alone.
It covers the principles and practice of interest-based negotiation in a more detailed way, and shows how the principles of interest-based negotiation can be used informally in every day interactions with co-workers and family members.
You will learn:
- the principles of negotiation
- getting to “yes”
- an introduction to non-violent communication
- how to get beyond positions in your own thinking
- how to bring the conversation around to discovering interests
- how to suggest options and partial options
- how to make an agreement that works
- Exercises include questioning to discover interests, developing creative options, and negotiating for something you really want.